FAQs

If I want to return or exchange a shoe, can I do it at any Nine West store?

You can exchange/refund any Nine West Product purchased from a full priced Nine West store to any full priced Nine West store nationally (in accordance with the Nine West Terms and Conditions of Sale). Items purchased from an outlet store need to be returned to an outlet store.

Any returns of goods purchased can be performed in accordance with the Nine West Terms and Conditions of Sale and the Australian Consumer Law.

What is Nine West’s return & exchange policy?

Please refer to the Nine West Terms and Conditions of Sale page.

Can I return Nine West shoe care?

No, Nine West shoe care cannot be returned or exchanged.

What is your return/exchange policy if I order through mail order?

Nine West does accept returns or exchanges for mail order items. Please see the mail order Terms & Conditions.

I have a Nine West gift voucher, can I use this via mail order or over the phone?

No, gift vouchers can only be redeemed through personal transaction at any Nine West store.

How long is my Gift Voucher valid for?

All Gift Vouchers are valid for one year from date of issue featured on the Gift Voucher.

Do you transfer sale items between stores?

At sale time, Nine West does not transfer products between stores.

Can I layby sale items?

Nine West does not accept laybys on sale items.

Where can I find my nearest Nine West store?

Please see the stores page for all information regarding Nine West stores nationally.

How do I protect my shoes from the rain?

We recommend you use a Nine West waterproofer to protect your shoes from rain or dirt.

How do I soften my shoes?

We recommend you use a Nine West leather conditioner. This acts as a moisturizer for shoes and will soften the leather.

How often should I waterproof my shoes?

We recommend that you waterproof your shoes after every seven wears.

What is the size range for Nine West shoes?

The size range for Nine West shoes is size 5 to size 10. Selected styles are also available in sizes up to 12. For current details on available sizes and styles, please contact your nearest store.

Where can I find previous season’s styles?

All previous season Nine West styles go directly to Nine West outlet stores. You can find locations of all Nine West Outlet stores in the stores section of the website.

Are all Nine West styles featured in store on the website?

No, not all styles are featured on the website. We suggest you make regular visits to your nearest Nine West store and see what new styles have recently been released.

If I see a Nine West shoe in a magazine, where will I find it?

To locate all Nine West products featured in magazines or media, please call 1800 099 378 and a customer service representative will locate the product for you.

Can I buy Nine West at major department stores?

Yes, Nine West now has concessions in David Jones and Myer stores. Please see the stores page for more information.

Is the heel height of each shoe (as stipulated in each product description of the website) true for all sizes?

No, the heel height for each shoe (as stipulated in each product description of the website) is measured on a size 9 shoe and may vary at most 1-2cm on alternative sizes.

Can't find an answer to your question?

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HOW TO ORDER ONLINE

1. ADDING ITEMS TO YOUR BAG

Browse through our website and click on a product image for more detailed information. On most items, you have a size and/or colour options. Select the size and colour you would like to order and click on the 'add to bag' button.

If a specific size or colour is currently out of stock or has been sold out, the 'add to bag' button will automatically be removed from the page.

If you want to add more items to your bag click the 'continue shopping' button.

2. VIEWING YOUR BAG

You can review the items in your shopping bag at any time by clicking the 'view bag' button on any page throughout the website.

TO AMEND THE QUANTITY

Change the number in the 'Qty' box
Select the 'update order' button.
The bag will update your order.

TO DELETE AN ITEM FROM YOUR BAG

Click the 'delete' check box next to the item you wish to remove.
Click the 'update order' button to update your order before proceeding to the checkout.
When you are happy with your selections, click the 'checkout' button and complete your contact, delivery and payment details.

3. CHECKOUT - CONTACT & DELIVERY DETAILS

You will need to enter your contact and delivery details. Once you have completed all the fields marked with an asterisk(*), please select the 'submit' button. Please make sure your email address and phone number are correct.

Click 'submit' to preview your order details.

4. ORDER CONFIRMATION & PAYMENT (SECURE AREA)

Please check your order and payment details carefully. When you are satisfied with the information please select the 'confirm' button.

Your contact, delivery and payment details are now in a secure area. You will notice the security lock in your browser. The security lock ensures your order & payment details are encrypted and remain secure over the internet.

When we receive your order, we will send you an email which includes a copy of your order. If there are any problems with your order please contact us on 1800 099 378 or email us at customerservice@ninewest.com.au