SHIPPING

ORDER PROCESSING TIME

We aim to dispatch all orders within 3-5 working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

SHIPPING WITHIN AUSTRALIA

Goods ordered online will be delivered within approximately 5-7 working days. Free shipping Australia wide is available on all orders over $100. A flat rate of $10 postage and handling will be charged for any order
less than $100.

SHIPPING TO NEW ZEALAND

Goods ordered online will be delivered to New Zealand within approximately 10-15 postal working days and will incur a AU$29.95 postage and handling charge excluding GST. Please note, the delivery fee will appear as $32.95 inclusive of GST in the shopping bag summary until the payment page when Australian GST is removed from your international order. The GST component of your item will also be removed at this point in checkout. 

The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

Parcels are distributed by the local postal services upon arrival in the destination country. Occasionally customs inspections may also delay your delivery by a few days.

Important: If your order has not been delivered within the specified times please contact Nine West via email customerservice@ninewest.com.au to obtain your postal reference number. You will need to quote your tax invoice number (located on the top left side of your order confirmation email) to ensure prompt service.

OTHER INTERNATIONAL ORDERS

We are currently unable to ship to locations outside of Australia and New Zealand.

TRACKING YOUR ORDER

You can track parcels in the following ways: For orders in Australia - contact Australia Post Customer Care Centre on 13 11 18. For orders to New Zealand - contact NZ Post on 0800 501 501.

INSURANCE

Nine West insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Nine West and transfer of responsibility in the same way.

PAYMENT

CURRENCY

All prices are shown and invoiced in Australian dollars.

GST

A charge of 10% GST is included in the retail price shown and charged on all Australian orders

GST - NEW ZEALAND CUSTOMERS

The total price of your order will include 10% GST until you proceed to checkout and select New Zealand in your shipping address. All New Zealand orders will be displayed and invoiced in Australian dollars.