GIFT CARDS - FREQUENTLY ASKED QUESTIONS

Can I purchase a gift card online?

Nine West offers two (2) types of Gift Cards:

  1. Gift Cards (physical cards) can only be purchased in Nine West stores in Australia.
  2. eGift Cards can be purchased online from our Australian Website.

Can I redeem a gift card online? 

Yes, both physical Gift Cards and eGift Cards can be redeemed for purchases at our website or in person at any Nine West Australia store, excluding Nine West Australia concession stores (MYER and David Jones).

New Zealand based customers who hold a valid NZ gift card, please contact our Customer Service team at customerservice@ninewest.com.au.

What if I lose my Gift Card or eGift Card? 

Please treat your Gift Card as cash, as lost, stolen or damaged cards cannot be replaced or refunded.

Can I top-up a Gift Card or eGift Card? 

No, a Gift Card can only be redeemed or partly redeemed until the balance is zero.

Can I return an item purchased with a Gift Card or eGift Card?

If an item is returned, a new gift card or eGift Card will be issued. 
Online returns will receive an eGift Card and in store returns will receive a physical Gift Card. All returns need to meet the requirements of the Nine West return policy.

How long is my Gift Card or eGift Card valid for? 

Traditional Gift Cards and eGift Cards are valid for 12 months from the date of purchase or issue.

How do I check the balance of my Gift Card or eGift Card? 

You can check the balance of your Gift Card or eGift Card here


GIFT CARDS - TERMS & CONDITIONS

Terms

You and any person who uses a Gift Card or eGift Card agree to be bound by these terms.

The Gift Card

The Gift Card is a payment tool for use as follows:

Physical Gift Card and eGift Card in Australia: Both types of Gift Cards can be redeemed on our Australian Website or in store at any Nine West Australia store, excluding Nine West concession stores (MYER and David Jones).

Gift Cards can be redeemed all at once, or can be used repeatedly until the Gift Card balance reaches zero. If a transaction exceeds the remaining balance on a Gift Card, you must pay the difference directly to the Nine West store or Nine West online store using alternative means of payment acceptable to the Nine West store at the time of purchase.

You cannot:

Load additional credit onto a Gift Card or eGift Card;

Redeem a Gift Card for cash; or

Use a Gift Card to purchase another Gift Card.

Purchasing the Gift Card

Physical Gift Cards can be purchased at Nine West stores in Australia (excludes concession stores in Myer and David Jones).

eGift Cards can be purchased online from our Australian Website at www.ninewest.com.au/gift-card-purchase.

Value & Charges 

Gift Cards may be purchased at a minimum of $20 and a maximum of $500 per card. The purchase price of a Gift Card corresponds to the chosen value of the Gift Card.

Activation of the Gift Card

Gift Cards will have no value until they are activated.

The activation process for each Gift Card type is as follows:

Where a purchase for a physical Gift Card is made at a Nine West store, the Gift Card will be activated immediately by a Nine West team member at the point of sale.

Where a purchase for an eGift Card is made at our website, subject to our fraud review process and technology service providers, the eGift Card will generally be activated and emailed to the recipient within 30 minutes of purchase.

On activation the Gift Card is available for use. There is a PIN code allocated to each Gift Card. The PIN code is solely for security purposes, for checking the current balance and loss or theft registration (see below).

Expiry

Physical Gift Cards and eGift Cards are valid for a term of twelve months from the date of purchase.

Any unused balance remaining on a Gift Card or eGift Card upon expiry shall be forfeited and will not be refunded or credited to you.

Loss of Theft

The Gift Card or eGift Card should be kept safe at all times and stored with the same care and attention as cash. Nine West shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a physical Gift Card or eGift Card.

Cancellation

Nine West reserves the right to cancel any Gift Card, or the Gift Card program for any reason at any time without notice. Upon cancellation by Nine West, the balance on all unexpired Gift Cards will be refunded upon presentation of the Gift Card to a Nine West store.

General

Governing law: The purchase of a Gift Card from an Australian Nine West store or our Australian Website, will be governed by the laws of the State of Victoria, Australia. 

Privacy: Purchase of a Gift Card does entail registration of personal data, i.e. name and address of the beneficiary and credit card details of the purchaser. Nine West is committed to preserving the privacy of its customers. The Nine West Privacy Policy as set out on the Website. If you have any questions about Nine West privacy statement, please contact the privacy officer at privacyofficer@ninewest.com.au or by mail to; Privacy Officer, Nine West, Level 12, Como Office Tower, 644 Chapel Street South Yarra VIC 3141.

Force majeure: Nine West shall not be liable to you for any delay or failure to perform its obligations under these Terms if the cause of such delay or failure is beyond Nine West’s reasonable control. Problem: If you require assistance or have a problem with your Gift Card you should contact Nine West through its Website.

Amendments to Terms: Nine West may amend these Terms from time to time at its discretion. Any amendments to these Terms will be effective upon publication on the Website.

Definitions

In these Terms, the following words have the following meanings:

"Business Day" means Monday to Friday and excluding public holidays;

"Gift Card" means a physical gift card or eGift card issued by Nine West;

"Terms" means these terms as amended from time to time;

"Australian Website" means the website accessed via www.ninewest.com.au

"you" means the purchaser of the Gift Card and any holder of the Gift Card for the time being.