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GIFT CARDS - FREQUENTLY ASKED QUESTIONS

Can I purchase a gift card online?

No. Nine West only offers physical gift cards for purchase in our Concept store locations. To locate your nearest concept store please use our Store Locator.

Can I redeem a gift card online? 

Yes, physical Gift Cards can be redeemed on purchases on our website at the checkout stage. They can also be used at any Nine West Australia concept store location.

They cannot be purchased or redeemed in Nine West Australia concession stores in MYER and David Jones.

New Zealand based customers who hold a valid NZ gift card, please contact our Customer Service team at customerservice@ninewest.com.au.

What if I lose my Gift Card? 

Please treat your Gift Card as cash, as lost, stolen or damaged cards cannot be replaced or refunded.

Can I top-up a Gift Card? 

No, a Gift Card can only be redeemed or partly redeemed until the balance is zero.

Can I return an item purchased with a Gift Card?

All returns need to meet the requirements of the Nine West return policy. If an item purchased with a Gift Card is valid to be returned, a new gift card will be issued. 

How long is my Gift Card valid for? 

Gift Cards are valid for 12 months from the date of purchase or issue.

How do I check the balance of my Gift Card? 

You can check the balance of your Gift Card here


GIFT CARDS - TERMS & CONDITIONS

Terms

You and any person who uses a Gift Card agree to be bound by these terms.

The Gift Card

The Gift Card is a payment tool for use as follows:

Physical Gift Cards can be redeemed on our Australian Website or in store at any Nine West Australia concept store. They cannot be purchased or redeemed in Nine West concession store locations in MYER and David Jones.

Gift Cards can be redeemed in full, or can be used in part amounts until the Gift Card balance reaches zero. If a transaction exceeds the remaining balance on a Gift Card, you must pay the difference directly to the Nine West store or Nine West online store using alternative means of payment acceptable to the Nine West store at the time of purchase.

You cannot:

Load additional credit onto a Gift Card;

Redeem a Gift Card for cash; or

Use a Gift Card to purchase another Gift Card.

Purchasing the Gift Card

Physical Gift Cards can be purchased at Nine West concept stores in Australia (excludes concession stores in Myer and David Jones).

Value & Charges 

Gift Cards may be purchased at a minimum of $20 and a maximum of $500 per card. The purchase price of a Gift Card corresponds to the chosen value of the Gift Card.

Activation of the Gift Card

Gift Cards will have no value until they are activated.

When a physical Gift Card purchase is made at a Nine West store, the Gift Card will be activated immediately by a Nine West team member at the point of sale.

On activation the Gift Card is available for use. There is a PIN code allocated to each Gift Card. The PIN code is solely for security purposes, for checking the current balance and loss or theft registration (see below).

Expiry

Physical Gift Cards are valid for a term of twelve months from the date of purchase.

Any unused balance remaining on a Gift Card upon expiry shall be forfeited and will not be refunded or credited to you.

Loss of Theft

The Gift Card should be kept safe at all times and stored with the same care and attention as cash. Nine West shall not be responsible to you for any damage to a Gift Card or any unauthorised use, loss or theft of a Gift Card.

Cancellation

Nine West reserves the right to cancel any Gift Card, or the Gift Card program for any reason at any time without notice. Upon cancellation by Nine West, the balance on all unexpired Gift Cards will be refunded upon presentation of the Gift Card to a Nine West store.

General

Governing law: The purchase of a Gift Card from an Australian Nine West store, will be governed by the laws of the State of Victoria, Australia. 

Privacy: Purchase of a Gift Card does entail registration of personal data, i.e. name and address of the beneficiary and credit card details of the purchaser. Nine West is committed to preserving the privacy of its customers as detailed in the Nine West Privacy Policy as set out on the Website. If you have any questions about Nine West privacy statement, please contact the privacy officer at privacyofficer@ninewest.com.au or by mail to; Privacy Officer, Nine West, 312 Toorak Road, South Yarra VIC 3141.

Force majeure: Nine West shall not be liable to you for any delay or failure to perform its obligations under these Terms if the cause of such delay or failure is beyond Nine West’s reasonable control. Problem: If you require assistance or have a problem with your Gift Card you should contact Nine West through its Website.

Amendments to Terms: Nine West may amend these Terms from time to time at its discretion. Any amendments to these Terms will be effective upon publication on the Website.

Definitions

In these Terms, the following words have the following meanings:

"Business Day" means Monday to Friday and excluding public holidays;

"Gift Card" means a physical gift card issued by Nine West;

"Terms" means these terms as amended from time to time;

"Australian Website" means the website accessed via www.ninewest.com.au

"you" means the purchaser of the Gift Card and any holder of the Gift Card for the time being.