Conditions of Purchase Returns or exchanges on unworn merchandise are available within 30 days of the purchase date (excluding sale items). Receipt or proof of purchase is required with all returns, except where otherwise specified by Trade Practices legislation. Refunds will be given in the tender of the original purchase. Sale Items Exchange available on change of mind within 30 days of the purchase date. Receipt or proof of purchase is required with all returns, except where otherwise specified by Trade Practices legislation. No layby's on sale items. Merchandise purchased at a store may be returned at any Nine West store Australia wide (except outlet stores). Gift Vouchers Nine West gift vouchers are available and can be redeemed for merchandise only at any Nine West Store throughout Australia. Gift vouchers cannot be redeemed for cash. Gift vouchers are valid for 12 months from date of purchase. Nine West is not responsible for lost or stolen gift vouchers. Credit Cards All Major credit cards are accepted including; VISA, MASTERCARD, BANKCARD, AMERICAN EXPRESS, DINERS, JCB & EFTPOS. Travellers cheques in Australian dollars will be accepted if accompanied by a valid passport. Mail Order Terms & Conditions Mail Order Terms & Conditions operate according to the Nine West "Conditions of Purchase" with the following exceptions: Nine West Mail Order only accepts credit card transactions. Customers must pay for postage to send item/s back to mail order centre on "change of mind" purchases. The customer must call the Mail Order centre to advise of a return, if the shoes are unworn and returned within 14 days of the call - the customer will be able to return the goods. Mail Order does not accept pre-orders prior to styles being released. All Mail Orders will be delivered to customers within 5-10 days of the customer placing the order. Mail Order cannot guarantee delivery timeframes to customers. Postage within Australia is $14.95 per transaction. Postage to New Zealand is $A25.00 per transaction. Nine West does not accept any responsibility for duty taxes which may be incurred for mail order deliveries to New Zealand.