HELP - HOW DO I ORDER ONLINE?

1. ADDING ITEMS TO YOUR BAG

Browse through our website and click on a product image for more detailed information. On most items, you have colour and/or size options. Select the colour and size you would like to order and click on the 'add to bag' button.

If a specific size or colour is currently out of stock or has been sold out, the 'add to bag' button will automatically be removed from the page. In this case, the Find in Store link will display and you can click that link to locate the item in your nearest store.

If you want to add more items to your bag click the 'continue shopping' button.

2. VIEWING YOUR BAG

You can review the items in your shopping bag at any time by clicking the 'view bag' button on any page throughout the website.

TO AMEND THE QUANTITY

Change the number in the 'Qty' box
Click the 'update order' button.
The bag will update your order.

TO DELETE AN ITEM FROM YOUR BAG

Click the 'delete' check box next to the item you wish to remove.
Click the 'update order' button to update your order before proceeding to the checkout.
When you are happy with your selections, click the 'checkout' button and complete your contact, delivery and payment details.

3. CHECKOUT - CONTACT & DELIVERY DETAILS

You will need to enter your contact and delivery details. Once you have completed all the fields marked with an asterisk(*), please select the 'submit' button. Please make sure your email address and phone number are correct.

Click 'submit' to preview your order details.

4. ORDER CONFIRMATION & PAYMENT (SECURE AREA)

Please check your order and payment details carefully. When you are satisfied with the information please select the 'confirm' button.

Your contact, delivery and payment details are now in a secure area. You will notice the security lock in your browser. The security lock ensures your order & payment details are encrypted and remain secure over the internet.

When we receive your order, we will send you an email which includes a copy of your order. If there are any problems with your order please contact us on 1800 099 378 or email us at customerservice@ninewest.com.au

FAQs

What is Nine West’s return policy?

Please refer to the Returns page for this information.

I have a Nine West gift card, can I use this via mail order or over the phone?

No, gift cards can only be redeemed online or through personal transaction at any Nine West store. Please visit our Gift Cards page.

How long is a Nine West gift card valid for?

All Gift cards are valid for one year from date of issue featured on the Gift Voucher.

Do you transfer items between stores?

Full price items can be transferred between stores. Nine West does not transfer Sale or Outlet products between stores.

Can I layby items?

Nine West does not offer laybys online. Laybys are only available in concept store on full price items. We do not accept laybys on Sale or Outlet items.

Where can I find my nearest Nine West store?

Please visit the Store Locator page to locate your nearest store.

What is the size range for Nine West shoes?

The size range for Nine West shoes is size 5 to size 10. Selected styles are also available up to size 11. You can filter by your size online to see sizes available in your size or use our Find in Store button on your favourite style.

Where can I find previous season’s styles?

All previous season Nine West styles go directly to Nine West outlet stores and our Outlet tab online. You can find locations of all Nine West Outlet stores in the stores section of the website. All styles are subject to availability.

Are all Nine West styles featured in store on the website?

All new releases are published on our website however as they sell we cannot guarantee all styles are featured on the website. We suggest you subscribe to our VIP list to keep updated on new releases and promotions.

If I see a Nine West shoe in a magazine, where will I find it?

To locate all Nine West products featured in magazines or media, please search the shoe name in the search bar of our website. Alternatively you can call 1800 099 378 and a customer service representative with the shoe name and they will assist to help you locate the product.

Can I buy Nine West at major department stores?

Yes, Nine West now has concessions in David Jones and Myer stores. Please see the Store Locator page and select Concession in the Store Type drop down box to locate your nearest store..

Is the heel height of each shoe (as stipulated in each product description of the website) true for all sizes?

No, the heel height for each shoe (as stipulated in each product description of the website) is measured on a size 9 shoe and may vary at most 1-2cm on alternative sizes.

Can't find an answer to your question?

Click here to contact us.