RETURNS 

RETURN POLICY

Nine West gladly offers the ability to return your items within 30 days of the date of purchase (or within 30 days of receiving the order for online purchases). All items must be unworn in their original condition and original packaging to qualify for return.

Your original receipt is required as proof of purchase. We offer the below return options depending on the item you are returning: 

  • FULL PRICE ITEMS: Items purchased at full price or on a full price promotion (e.g 20% off full price pumps) are eligible for exchange, gift card or refund to the amount equal to the purchase price of the returned item/s.
  • SALE ITEMS: Items purchased on Sale at a red sticker markdown price are eligible for exchange or gift card to the amount equal to the purchase price of the returned item/s. No refunds will be given.
  • OUTLET ITEMS: Items purchased from an Outlet store or the Outlet tab online at a clearance markdown price are eligible for exchange or gift card to the amount equal to the purchase price of the returned item/s. No refunds will be given. Returns of outlet product can only be accepted at outlet stores or online.
  • FAULTY ITEMS: If you feel your item is faulty please contact Customer Service to discuss your options.

RETURN LOCATIONS

PURCHASED AT A NINE WEST CONCEPT STORE

You can return your eligible items to any Nine West concept store for an exchange, gift card or refund. You can not return your purchase to online, Myer, David Jones or a Nine West Outlet store.

PURCHASED AT A DAVID JONES OR MYER STORE

Nine West items purchased at a Myer store can only be returned within a Myer store and are subject to the returns policy of the department store.

Nine West items purchased at a David Jones store can only be returned within a David Jones store and are subject to the returns policy of the department store. 

PURCHASED IN NEW ZEALAND

New Zealand customers, please note Nine West no longer has physical concept stores in New Zealand. Therefore if you wish to return your puchase, this must be done via mail to our customer service team. Please contact our customer service team to discuss your online return.

PURCHASED ONLINE AT NINEWEST.COM.AU

Any Nine West item purchased online can be returned to online via our customer service team:

  • If you have an online return, please contact our customer service team to discuss your online return process.
  • You will need to include your original receipt and your returns form with your return.
  • We recommend items are returned to us via registered Australia Post to ensure that they are insured during transit. Nine West is not responsible for items in transit.
  • All 'return' postage costs will be at customer expense.

Full price or Sale items purchased online can also be returned to any Australian Nine West concept store.  However they cannot be returned to Outlet stores, Myer or David Jones.  

Outlet items purchased online can also be returned to any Australian Nine West Outlet store.  However they cannot be returned to concept stores, Myer or David Jones. 

To locate a Nine West Concept or Outlet store please select the Store Type on our Store Locator page.

PURCHASED AT THE ICONIC

Nine West items purchased online from The Iconic can only be returned to The Iconic and are subject to the returns policy of their website.