RETURNS AND EXCHANGES

FREE IN STORE RETURNS FOR ALL ONLINE PURCHASES 

Nine West gladly offers the ability to return or exchange your items within Australia. We offer a full refund on all full price items purchased and offer the ability to exchange all sale items purchased within 30 days of the date of purchase. All returned items must be unworn and in its original packaging. A receipt is required as proof of purchase on all refunds and exchanges. There are three easy ways to return your Nine West items:

1. NINE WEST ONLINE

  • Please contact our customer service team to discuss your online return.
  • All full priced items that are unworn and in their original condition can be returned.
  • We recommend items are returned to us via registered Australia Post to ensure that they are insured during transit.
  • All 'return' postage costs will be at customer expense with the exception of faulty items. Please include proof of postage costs to be reimbursed for postage of faulty items.
  • Please include your receipt and your returns form.

DETAILS: Full price items can also be returned to any Australian Nine West concept stores (excluding David Jones or Myer). Returns must be sent within 30 days of receiving the order. Nine West can facilitate exchanges via mail, however we suggest you return and repurchase the desired replacements items, for the quickest turnaround. Alternatively, you can exchange your purchase at your local Australian concept store. Nine West does not offer refunds on sale items, however, we do offer the ability to exchange within 30 days at any Nine West concept store (excluding David Jones or Myer).
New Zealand customers, please note Nine West no longer has physical concept stores in New Zealand. Therefore if you wish to return your puchase, this must be done via mail to our customer service team. 

2. NINE WEST CONCEPT STORE

  • You can return your eligible items to any Nine West concept store for an exchange, gift card or refund.

DETAILS: We only offer refunds on full priced items which are unworn and in their original condition. All full priced items may be returned within 30 days of the purchase date. Nine West only offers exchanges on change of mind sale items.

3. DAVID JONES AND MYER

  • Purchased from David Jones: All unworn items in their original condition can be returned to any Nine West within David Jones.
  • Purchased from Myer: All unworn items in their original condition can be returned to any Nine West within Myer.

DETAILS: Unworn items in their original condition may be returned to David Jones or Myer within 30 days of the purchase date.