ALENA

Goods ordered online will be delivered within approximately 5-10 working days. Free shipping Australia wide is available on all orders over $99.95. A flat rate of $10 postage and handling will be charged for any order under $99.95.

For more infomation, please visit the Nine West Help Center.

Goods ordered online will be delivered within approximately 10-15 postal working days and will incur a $34.45 (exclusive of GST) postage and handling charge for deliveries to New Zealand. Nine West does not accept responsibility for duty taxes that may be incurred for mail order deliveries to any international destination.

*Note, the delivery fee will appear as $37.90 inclusive of GST in the shopping bag summary until the payment page, which is the point GST is removed. 

Parcels are distributed by the local postal services upon arrival in the destination country. Occasionally customs inspections may also delay your delivery by a few days.

Important: If your order has not been delivered within the specified times please contact us via the Nine West Help Center . You will need to quote your tax invoice number (located on the top left side of your order confirmation email) to ensure prompt service.

You can track parcels in the following ways: For orders in Australia - contact Australia Post Customer Care Centre on 13 11 18. For orders to New Zealand - contact NZ Post on 0800 501 501.

Please note that occasionally customs inspections may also delay delivery by a few days. Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

Nine West insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Nine West and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 5-7 working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.