Important Notice

24 June 2025

As part of our ongoing system upgrades, Nine West & 1978W products will be temporarily unavailable on The Iconic, Myer, and David Jones online stores.

Also due to these updates and the higher-than-usual volume of orders at the moment, customers might experience delays in order fulfillment.

We are working hard to process all orders as quickly as possible. We appreciate your patience and understanding during this time.

In the meantime, you can still shop us in-store. Click here to find your closest Nine West store.

Get in touch

For the quickest response, we encourage you to visit the Nine West Help Center

If you can't find the answer you are looking for, please use this link to Submit a request.

Alternatively, you can call our friendly Customer Service Team on 1800 099 378 from Monday to Friday, 8am to 3pm AEST (except public holidays).

Marketing & PR Enquiries

For marketing, PR and media related enquiries, please contact marketing@ninewest.com.au.

Nine West Stores

Find your nearest store's contact information and trading hours at: Nine West Store Locator.

International Enquiries

We can process Customer Service enquiries for Australian and New Zealand customers only.

Customers outside Australia and New Zealand, please access www.ninewest.com for all enquiries.