Shipping & Returns
Free shipping on all Australian orders over $99
Delivery to New Zealand for a flat rate of $29.95
You can return your item using a variety of methods
Shipping Within Australia
Order Total | Cost | Time Estimate |
---|---|---|
$0 - $98.99 | $10.00 | 5-10 business days |
$99+ | FREE | 5-10 business days |
Important: Customers must sign for the parcel upon delivery, This is the safest option to ensure you receive your parcel, and the only acceptable option for a compensation claim if you believe your order was not delivered according to details provided at checkout.
Shipping to New Zealand
Order Total | Cost | Time Estimate |
---|---|---|
All orders | $29.95 | 10-15 business days |
Before placing an order, we encourage customers to use the NZ Customs Duty Estimator to avoid unexpected charges. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
Parcels are distributed by the local postal services upon arrival in the destination country.
Occasionally customs inspections may also delay your delivery by a few days.
Other International Orders
We are currently unable to ship to locations outside of Australia and New Zealand.
Tracking Your Order
Please note that we aim to dispatch orders within 5 business days. However, during busy sales periods, fulfilment of orders may take longer to process and dispatch. If you have not received a dispatch email within 5 business days of placing your order, please submit an enquiry with your order number and our customer service team will investigate for you.
You can track parcels in the following ways: For orders in Australia - contact Australia Post Customer Care Centre on 13 11 18. For orders to New Zealand - contact NZ Post on 0800 501 501.
Insurance
Nine West insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Nine West and transfer of responsibility in the same way.
Need Help?
If your order has not been delivered within the specified times please contact our Customer Service Team via the Nine West Help Center.
You will need to quote your tax invoice number (located on the top left side of your order confirmation email) to ensure prompt service.
Returns
Returns Policy
In addition to your statutory rights, Nine West gladly offers the ability to return your items within 30 days of the date of purchase (or within 30 days of receiving the order for online purchases). All items must be unworn in their original condition and original packaging to qualify for return.
Please note: Shipping costs of already dispatched orders are non-refundable. All postage expenses for change of mind returns will be at customer expense.
This policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement. Further information is available ACCC Help
Your original receipt is required as proof of purchase. We offer the below return options depending on the item you are returning:
- FULL PRICE ITEMS
Items purchased at full price (no promotions / discounts applied) are eligible for exchange, gift card or refund to the amount equal to the purchase price of the returned item(s).
- PROMOTION ITEMS
Items purchased with a promotion (e.g 20% Off Full Priced Pumps) can be returned to one of our stores for an exchange or gift card to the amount equal to the purchase price of the returned items. No refunds will be given.
- SALE ITEMS
Items purchased at clearance markdown price online can be returned to one of our stores for an exchange or gift card to the amount equal to the purchase price of the returned items. No refunds will be given.
- OUTLET ITEMS
Items purchased at clearance markdown price online can be returned to one of our stores for an exchange or gift card to the amount equal to the purchase price of the returned items. No refunds will be given.
- FAULTY ITEMS
If you feel your item is faulty please contact Customer Service to discuss your options.
- ONLINE ZIP & AFTERPAY PURCHASES
Online purchases paid with ZIP & AFTERPAY can only be returned for a refund to our ONLINE RETURNS store, or in-store for an exchange or store credit only
- IN-STORE AFTERPAY PURCHASES
In-store AFTERPAY purchases can only be returned to a store for an exchange or store credit only.
- JEWELLERY
We do not accept change of mind returns or exchanges on jewellery.
Return Locations
Purchased Online @ ninewest.com.au
You can return your Nine West online purchase via post, following the below instructions:
- Please visit please our Help Center and Submit a Returns Request form
- You will need to include your original receipt with your return.
- We recommend items are returned to us via registered Australia Post to ensure that they are insured during transit. Nine West is not responsible for items in transit.
- All postage expenses for change of mind returns will be at customer expense.
For more details on return options & how to return your purchase click here
Items purchased online can also be returned to any Australian Nine West concept store (cannot be returned to Myer or David Jones) and only markdown styles can be returned to Outlet stores.
Proof of payment will be requested to be shown if processing the return in store.
‘Change of mind’ includes purchases you have made in error. Examples: ordered the wrong size or colour, or product fit is not as expected.
*Important: ZIP PURCHASES cannot be returned in stores. Please Submit a Online Order Return Request
Purchased At A Nine West Concept Store
You can return your eligible items purchase at a Nine West concept store to any of our Nine West concept stores. Please review returns options and policy above before visiting a store. You cannot return your purchase to Online, Myer, David Jones or a Nine West Outlet store.
Purchased At A Concession Store (David Jones & Myer)
Nine West items purchased at a Myer store can only be returned within a Myer store and are subject to the returns policy of the department store.
Nine West items purchased at a David Jones store can only be returned within a David Jones store and are subject to the returns policy of the department store.
Purchased At The Iconic
Nine West items purchased online from The Iconic can only be returned to The Iconic and are subject to the returns policy of their website.
To locate a Nine West Concept or Outlet store please select the Store Type on our Store Locator page.
Purchased At A Nine West Warehouse Sale
Nine West items purchased from a Warehouse Sale must abide by the following conditions:
Items offered for sale are a combination of samples, production items and seconds. Choose carefully as items may have defects, cuts or imperfections and will be sold to you based on the condition they are presented on the day.
There are no refunds or exchange other than provided as part of your statutory rights.