Shipping & Returns

Shipping Within Australia

Important: Customers must sign for the parcel upon delivery, This is the safest option to ensure you receive your parcel, and the only acceptable option for a compensation claim if you believe your order was not delivered according to details provided at checkout.

Shipping to New Zealand

Before placing an order, we encourage customers to use the NZ Customs Duty Estimator to avoid unexpected charges. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
Parcels are distributed by the local postal services upon arrival in the destination country.

Occasionally customs inspections may also delay your delivery by a few days.

Other International Orders

We are currently unable to ship to locations outside of Australia and New Zealand.

Tracking Your Order

Please note that we aim to dispatch orders within 5 business days. However, during busy sales periods, fulfilment of orders may take longer to process and dispatch. If you have not received a dispatch email within 5 business days of placing your order, please submit an enquiry with your order number and our customer service team will investigate for you.

You can track parcels in the following ways: For orders in Australia - contact Australia Post Customer Care Centre on 13 11 18. For orders to New Zealand - contact NZ Post on 0800 501 501.

Insurance

Nine West insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Nine West and transfer of responsibility in the same way.

Need Help?

If your order has not been delivered within the specified times please contact our Customer Service Team via the Nine West Help Center.

You will need to quote your tax invoice number (located on the top left side of your order confirmation email) to ensure prompt service.

Returns

Returns Policy

Free Returns: In addition to our standard returns policy, enjoy free returns on Australian orders over $99.00, placed on ninewest.com.au. Offer applicable on orders placed after 12:00am Monday 13/07/2026. Offer excludes marked down styles from the sale category.

In addition to your statutory rights, Nine West gladly offers the ability to return your items within 30 days of receiving your order (for online purchases), or 30 days from the date of purchase (in-store). All items must be unworn, in their original condition and packaging to qualify for return.

This policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement. Further information is available ACCC Help

Please note: Shipping costs of already dispatched orders are non-refundable. All postage expenses for change of mind returns will be at customer expense.

• FULL PRICE, PROMOTIONAL & SALE ITEMS are eligible for an exchange, gift card or refund to the amount equal to the purchase price of the returned item(s).
• ZIP & AFTERPAY PURCHASES Online purchases paid with ZIP & AFTERPAY can be returned to our online return location for a refund, exchange or credit note.
• FAULTY ITEMS If you feel your item is faulty, please contact our customer service team here to discuss your options.
• JEWELLERY We do not accept change of mind returns or exchanges on jewellery.
  ‘Change of mind’ includes purchases you have made in error. Examples: ordered the wrong size or colour, or product fit is not as expected.

Returning An Online Purchase:

You can return your ninewest.com.au online purchase via post, following the below instructions:

Please visit please our Help Center and submit a Returns Request form.
All postage expenses for change of mind returns will be at customer expense.

We recommend items are returned to us via registered Australia Post to ensure that they are insured during transit. Nine West is not responsible for items lost or damaged in transit.

Online returns cannot be processed until returned item/s are received by our online team.

For more details on return options & how to return your purchase click here.

Nine West items purchased online from Myer, David Jones or The Iconic are subject to the returns policy of their websites and cannot be returned to Nine West.

Returning An In-Store Purchase:

You can return your Nine West in-store purchase following the below instructions:

Your original receipt is required as proof of purchase at all returns locations. We offer the below return options depending on the item you are returning:

Nine West Store Purchases: To return an item purchased at one of our Nine West standalone store locations, please contact customer service here.

Nine West Outlet Purchases: Any items purchased at our Nine West outlet store locations can only be returned to the store it was purchased from. You cannot return your purchase to Online, Myer, David Jones or a Nine West Concept store.

Concession Store (David Jones & Myer) Purchases: Nine West items purchased at a Myer store can only be returned within a Myer store and are subject to the returns policy of the department store.

Nine West items purchased at a David Jones store can only be returned within a David Jones store and are subject to the returns policy of the department store.

Warehouse Sale Purchases: Nine West items purchased from a Warehouse Sale abide by the following conditions:

Items offered for sale are a combination of samples, production items and seconds. Choose carefully as items may have defects, cuts or imperfections and will be sold to you based on the condition they are presented on the day.

There are no refunds or exchange other than provided as part of your statutory rights.